---
title: "How to Book and Join a Telehealth Appointment"
url: "https://help.mymps.co.za/en/article/how-to-book-and-join-a-telehealth-appointment"
language: "en"
last_updated: "2026-09-30T06:08:49.041Z"
---

# How to Book and Join a Telehealth Appointment

## How to Book and Join a Telehealth Appointment

**What:** A video-consultation appointment type in myMPS that gives both provider and patient a browser-based video link, with no app to download.

**Why:** It lets a medical professioanls see a patient remotely, useful for follow-ups, chronic care check-ins, or any consultation that doesn't need the patient in the room.

**When:** When booking an appointment that will be conducted over video instead of in person.

  

Booking a telehealth appointment works exactly like booking a normal one, the only difference is the visit type you select.

## 1\. Open the appointment form for the patient

*Location: Calendar › click an available time slot › search for and select the patient*

Click **'Calendar'** in the top navigation bar, then click an empty slot for the treating provider. Search for the patient and select them the same way as any other appointment.

## 2\. Set the Visit type to 'Telehealth video'

*Location: appointment form › 'Visit type' dropdown*

Open the **Visit type** dropdown (it defaults to **'Regular consultation'**) and select **'Video'**.

![](https://cdn-assets.productfruits.com/8d4cf2cb-2183-4291-ab7b-a27dd13f0df4)3\. Complete the rest of the form and click 'Save'

*Location: appointment form › bottom right, click 'Save'*

Fill in the rest of the appointment as normal: Visit reason, Medical aid or Private billing, and any optional notes, then click **'Save'**. The appointment appears on the Calendar as a **Telehealth video** block, and a join link is generated for it automatically.

> **You should see:** the appointment appear as a block on the Calendar at the selected date and time, labelled **Telehealth video**.

## Join the consultation

Both the provider and the patient join through the same link, and it opens straight in the browser, no app to download on either side.

## 4\. Open the appointment and click 'Join'

*Location: Calendar › click the Telehealth video appointment block*

When it's time for the consultation, click the appointment block on the Calendar. The popup shows the join link and an orange **'Join'** button (with a copy icon next to the link, if you'd rather send it another way). Click **'Join'**.3. Complete the rest of the form and click 'Save'

*Location: appointment form › bottom right, click 'Save'*

Fill in the rest of the appointment as normal: Visit reason, Medical aid or Private billing, and any optional notes, then click **'Save'**. The appointment appears on the Calendar as a **Telehealth video** block, and a join link is generated for it automatically.

> **You should see:** the appointment appear as a block on the Calendar at the selected date and time, labelled **Telehealth video**.

## Join the consultation

Both the provider and the patient join through the same link, and it opens straight in the browser, no app to download on either side.

## 4\. Open the appointment and click 'Join'

*Location: Calendar › click the Telehealth video appointment block*

When it's time for the consultation, click the appointment block on the Calendar. The popup shows the join link and an orange **'Video Link'** button (with a copy icon next to the link, if you'd rather send it another way). Click **'Video Link'**.

![](https://cdn-assets.productfruits.com/ce8b7d54-6f77-4936-83bb-da9b1d58febf)

## 5\. Join the video call

*Location: opens in a new browser tab*

The link opens a video call screen with a camera preview, mic and camera toggles, and a **'JOIN CONSULTATION'** button. Click it to enter the call and wait for the patient to join.

![Telehealth video call screen with a camera preview, microphone and camera controls, and a JOIN CONSULTATION button](https://lh3.googleusercontent.com/d/1zK4dTUI5So8ncoxqrOKonHYh6xycKvBA)

> **You should see:** "Please join the consult and wait for the other party to join" until the patient connects on their side.

## How the patient joins

The patient doesn't need a Nova login. An hour before the appointment starts, they receive a reminder by SMS and email with the same join link, clicking it opens the same browser-based video call, no app required.

![Reminder SMS reading: Reminder of video appointment with the treating doctor on 03/09/2026 at 12:45, with a link to join the appointment](https://lh3.googleusercontent.com/d/1A5Mk-mkb1gzeNEhcBPKcxytmbWmrmuv5)

> **The link only goes out on the reminder:** The patient doesn't get the join link the moment the appointment is booked, only on the hour-before reminder SMS/email. There's no WhatsApp option yet either; it's SMS and email only for now.