---
title: "How to handle claim rejections via myMPS"
url: "https://help.mymps.co.za/en/article/how-to-handle-claim-rejections-via-mymps"
language: "en"
last_updated: "2025-12-03T09:35:26.484Z"
---

# How to handle claim rejections via myMPS

All rejected claims are found in the **‘Inbox’** tab under the **‘Claims’** menu.

![](https://cdn-assets.productfruits.com/0e0611c3-4373-4855-90c5-7f5847d93b9e)

These claim responses are divided into 2 categories:

-   **‘ Fix & resubmit - claim header ’**. These are rejections based on incorrect member and ICD10 codes.
-   **‘ Fix & resubmit - claim lines ’**. These are rejections based on incorrect claim line details, eg. tariff codes etc.

#### To fix a claim header.These rejections are based on incorrect member or practice details.

-   Select **‘Fix & resubmit - claim header’**.
-   Click on the claim that needs to be fixed in order to open it.
-   Read the medical aid response and select **‘Fix claim and resubmit’** from the drop-down list and click on **‘Proceed’**.

![](https://cdn-assets.productfruits.com/000682ad-9bd4-4b96-ae26-32923e4a92fa)

-   Click on **‘edit’** and update with the correct details and save.
-   Click **‘Save’** and then **‘ Submit ’** the claim.  
     

#### To fix a claim line.These are rejections based on incorrect claim line details, eg. tariff codes etc.

-   Select **‘Fix & resubmit - claim lines’**.
-   Select the claim that needs to be fixed, which will be highlighted in red.
-   Hover your mouse on the **‘ Reason Code’** of the rejected claim line in order to read the response.
-   Select the appropriate action from the drop-down list and click on **‘Proceed’**.
-   Fix the claim line on the invoice screen and **‘ Submit ’**.

![](https://cdn-assets.productfruits.com/ee60ed9b-ca60-4b20-9f4c-baad8314c131)

[Embedded content](https://www.youtube.com/embed/jNdg8gg6ZvA)